Get the job done right every time
Field service technicians are a vital part of your team. They’re the experts in the field that solve the difficult problems, making their needs that more crucial to support. HowFactory understands the importance and has specially designed the mobile app to be simple to use anywhere you take it. We make it painless to create, update, and collaborate company knowledge, giving you a competitive advantage that improves customer satisfaction and service tech utilization.
Waiting until you’re out in the field usually isn’t the right time to ask for assistance. Instill confidence in your team by giving them the resources they need when they absolutely need it. With HowFactory, communicating messages on your company’s best practices in the field not only becomes possible, it becomes essential. Comment, create and edit anywhere you go to give others an accurate portrayal of how things look when away from the office.
Empower Field Technicians
HowFactory reduces the pressure field employees have when the job needs to be done right and right now. Assigning information by group, role, or department means that giving information to those who need can be effortless as well as confidential. Strengthen your field service team’s knowledge and support by approving and creating specially designed procedures and instructions to ensure they have everything necessary to complete their job.