Provide world class training & support for your customers
We understand that supporting your customers needs before, during, and after the sale is vital to your business. HowFactory provides the means to assist you in increasing your overall equipment efficiency by strengthening your team’s resources while enabling customers to access essential information about the equipment they’ve purchased.
Optimize Your Productivity
Supporting your customers can often be hectic and stressful. HowFactory offers more than a high-tech training program; users can access any document they need instantly to minimize the tension involved when giving assistance. Instill confidence in your customers by providing excellent support when they need it while maintaining retention and consistency.
Accessible Assistance Anywhere
When your work calls you to go outside the office, empower yourself with the knowledge needed to get the job done right. Accessibility anywhere not only allows you to accomplish your goals, it keeps you up to date with your company’s latest notifications in real time. Consult with experts when you need advice and keep them informed of the latest changes.
Communicate & Implement
Experts aren’t the only ones you can reach out to. “Feedback Loops” allow your customers to add comments that open up pathways for communication that can lead to invaluable insights. It’s never been easier to assist customers while also developing a good rapport with them.