The standard procedures of any company are like road maps for their employees: it tells them how to get to their desired result, what to do to get there, and where to go for assistance. The quality of your procedures have a major influence on how effective the message will be taken by your team. Workflow management is often neglected and collected in binders and online folders where they’re not used until they’re needed, but by that point they’re obsolete. Poorly explained instructions that aren’t immediately clear urge team members to look for assistance which can take away time from their productivity. Andrew Vick, our Growth Hacker, recently shared his experience building an AC Cobra kit with his father and the troubles they faced along the way.
Andrew recalled the excitement that him and his father felt when they first opened up the assembly kit that included all of the parts and frames along with a bulky instruction manual. This was his first big car project, and since his family had a lot of experience working on cars, they were confident in their ability to finish the Cobra. However, the farther they got into the project, the more frustrated they became with it. The manual was dense with information which made searching through it tedious. Once he found the correct section, Andrew found the instructions to be vague. The two would constantly re-read the instruction manual because the wording was difficult to interpret. Instead of explaining, the manual would only inform them of what task needed to be done to move on. Since the pictures were often hard to view, they weren’t reliable enough to reference, making it even more challenging to check if he was on the right track. After months of constant struggle and hard work, Andrew and his father persisted through and finally finished the build. While Andrew fondly remembers building the car with his father, he noted that the process would’ve been much smoother if there were a simpler way to understand what the manual was saying.
What the Team Needed: Clear Instruction
It’s not that the instructions that Andrew was given were bad: they just weren’t helpful. Unfortunately, these situations occur all the time in the field for customers and employees alike. Managing workflows is an important way to communicate to team members about best practices, but if they’re not well explained, it can make things more difficult for the team which costs more in the long run. Situations like these can occur, not necessarily from faulty training, but from a lack of available resources. A lack of understanding of how knowledge is learned and a fear to change can make it easy to stay faithful to the good ol’ binders of yesteryear.
Organizations tend to stick to what works “best” or what they’ve always done when they instruct their employees on a process, but sometimes the “if it isn’t broken, don’t fix it” mantra can be more harmful than helpful. Managing workflows improves overall process management by allowing team members to access an organization’s knowledge which then empowers them to get the job done more successfully. Whether you’re learning for the first time or recalling an old process, you want to provide your team with the best tools possible exactly when they need it. Unfortunately for Andrew, he had a hard time learning the process of building cars because he struggled to understand the instructions that were supposed to be concise and to the point. Similar responses from others have led us to powerful insight:
Knowledge Builds Confidence
HowFactory empowers teams by relieving them of the unnecessary stress that comes with initial training and follow-up information resourcing. Our platform provides users a simplified way to understand how to do a task while also showing them how it should look when it’s done. With a simple design layout for easy navigation, the app guides users through their difficult processes by allowing them to visually see the media in the step-by-step results alongside the required instructions. HowFactory makes it possible to access the information you need within a matter of seconds so that you can focus on what you want to accomplish.
Andrew didn’t know if he was doing his task right because his manual’s instructions were hard to follow. Being able to follow along with a process makes it easier to connect the dots between your expectations and the final result. Our app provides the tools necessary to communicate how a process should look like and lets you express it however you like. We help locate the exact process you need without spending hours sifting through a countless sea of pages.
Unlike outdated manuals with retrograde pictures, HowFactory allows you to use your own media whether it be YouTube videos or specific company pictures to convey the message you want your team to understand. Using media in your workflows makes it easier to follow along with the steps and more referenceable when searching for it.
The brilliance of HowFactory’s approach to workflow management is that nothing has to be left out of the process. The app allows you to highlight the important details for every process so that everyone will know exactly how things should be done. This feature comes in handy when creating complicated processes because you can highlight the important parts of a process that often get overlooked such as hidden dangers or small buttons to look for.
HowFactory: Helping Instructors Deliver Knowledge
If there’s anything we’ve learned in our line of work, it’s that providing the assistance your team needs is vital to getting the job done correctly. Every teacher knows that the process of teaching knowledge to anyone is a difficult responsibility. People may feel that they know the lesson you wanted them to take away, but may easily forget it as they move on with their day. The fast-paced world we live in makes it hard to retain everything we need to know in one accessible location. HowFactory takes the struggle out of learning something new by storing all of your knowledge in one area and allowing you to communicate it in a way that makes sense to your company. Whether you’re building cars, planes, or pencils, HowFactory has an app for that.