The HowFactory Blog

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Being protected from mayhem doesn't start with an insurance policy...it starts with standard operating procedures
Protected from Mayhem
This morning, for the first time in a while, I was able to catch a short glimpse of the local
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Often doing things the right way comes from experience. Share that experience.
Manufacturing and the Silver Tsunami
I just jumped off a call with another company who is experiencing the best of problems. The founding team built
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Don't like the outcome? Blame yourself. Want to change it? Find out how.
How to Optimize for Poor Results and Blame Others
Last week I was talking with a friend, a local business owner we’ll call Greg. He was in a rather
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Assumptions about what your audience knows is essential to confusion. Not looking to confuse? Assume they know the bare minimum.
How To Make Instructions Less Useful with Assumptions
In every organization there’s at least one expert or guru. This person may be a jack of all trades, or
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Stop putting unnecessary stress on your team. Craft your knowledge management strategy, relieve stress, improve. HowFactory can show you how.
Why Training and Development Matters
Ever had that dream where you’re about to take a test that you haven’t studied for? The one where you
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Training and development starts with deciding where you want to go
7 Don’ts For Better Employee Training and Development
Employee training and development is a huge investment. It takes carefully invested time and resources to construct and provide your
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Increasing Team Productivity Through Motivation and Direction
2 Considerations for Increasing Team Productivity in 2018
One of the biggest lingering topics of discussion in the business world, from manufacturing to customer service, is increasing team
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Client relationships are built on support - What can you do to facilitate great service?
The Simple Way to Stop Customer Poaching
Every second of the day your customers are being bombarded with messages in the hopes of wooing them away from
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Smart analytics means measuring what matters. Look beyond the goal and identify the contributors.
Measuring What Matters
Set goals, come up with a plan, execute and review. The supposed secret to success is pretty straight forward. Without
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Building an effective training program requires an understanding of the methods available and planning
Building An Effective Training Program: Understanding the Pros and Cons of Different Methods
The Problem Training efficiency is not a new topic. For years, organizations around the globe have struggled to find ways
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Simple Instructions Make for the Best Outcomes
How to Make Work Instructions that Actually Work
Why Work Instructions Matter I vividly remember my first job working at my father’s auto body repair shop. I use
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My Intern Made Me Look Incompetent and I Couldn’t Be Happier
The Story A month ago, I had a big problem. I wanted to put a document on our website but
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